At ECJHair Co, we take pride in providing premium-quality hair. Due to the hygienic nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges on any extensions once they have been:
- Installed
- Worn
- Altered (Cut, Colored, Bleached, Etc.)
- Removed from their original packaging
This policy is strictly enforced to maintain product integrity and hygiene standards.
Order Issues (Incorrect or Defective items)
If you receive an incorrect or defective item, you must contact us within 48 hours of delivery.
Please Include:
- Your order number
- Clear photos of the product in its original condition
We will review the issue at hand and provide a resolution if applicable.
Bundle & Fullness Responsibility
- Longer lengths will naturally appear thinner at the ends
- Additional bundles are required for fuller look, especially for lengths 24 inches and longer.
We are not responsible for dissatisfaction due to:
- Fullness preferences
- Number of bundles purchased
- Desired final look
Installation Disclaimer:
ECJHair Co is not responsible for:
- Installation results
- Stylist techniques
- Improper installation or maintenance
We highly recommend installation by a licensed professional.
Product Care Responsibility:
Proper care is essential to maintain the quality and longevity of your hair. We are not responsible for damage caused by improper care, excessive heat, or chemical processing.